Shipping Policies

Our standard flat shipping rate is $11.11 for orders totaling up to $111.11.

FREE standard shipping is available on orders over $111.11, excluding select oversized or heavy items.

All orders are shipped within 3 business days of purchase, with the exception of custom-made items such as concrete vessels or jewelry, which may require additional processing time.

We currently ship within the United States only. International and express shipping services are not available.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect shipping address is provided, Alaskan Mystic Wonders is not responsible for additional shipping expenses resulting from the error.

If a package is returned to Alaskan Mystic Wonders by USPS due to an incorrect or incomplete address, we will contact the customer to obtain updated shipping information. Additional shipping charges will be the responsibility of the customer.

Lost or Damaged Shipments

All shipped orders include tracking information when available.

If your package is lost, damaged, or missing during transit, please contact Alaskan Mystic Wonders so we can review the shipment details and assist with the USPS claims process when applicable.

Customers are responsible for providing accurate shipping information at checkout.

Claims involving lost, stolen, or damaged packages will be reviewed individually based on tracking information, delivery confirmation, shipping circumstances, and applicable law.

Shipping charges are nonrefundable except where otherwise required by applicable law.

In Store Purchase and Shipping Policy

All purchases made in person at Alaskan Mystic Wonders through our Point of Sale (POS) system are considered in-store retail transactions.

Merchandise purchased through our in-store POS system must be received and taken by the customer at the time of purchase. Customers are responsible for ensuring they have collected all purchased items before leaving the store.

Alaskan Mystic Wonders does not provide shipping or delivery services for purchases completed through our in-store POS system.

In-store POS purchases are not considered orders awaiting shipment or delivery. Shipping arrangements, delivery services, and tracking information are not provided for these transactions.

Shipping services are exclusively available for orders placed through our official website, www.alaskanmysticwonders.com, when shipping is selected at checkout.

Free local delivery is available for qualifying online orders only and is not included with in-store POS purchases.

Alaskan Mystic Wonders maintains electronic transaction records for in-store purchases, including purchase dates, payment methods, merchandise purchased, and transaction fulfillment status.

In Store Pickup Policies

Customers who place orders through our online store and select In Store Pickup may collect their purchases during our normal business hours at:

Alaskan Mystic Wonders
719 2nd Ave
Fairbanks, AK 99701

Customers must provide their order confirmation or sufficient information to verify their purchase when collecting their order.

Unclaimed In Store Pickup Orders

Orders placed online for in-store pickup must be collected within 90 days of the customer receiving notification that their order is ready.

Alaskan Mystic Wonders will make reasonable attempts to contact customers regarding unclaimed orders using the contact information provided at checkout.

Orders remaining unclaimed after 90 days may be canceled, with merchandise returned to store inventory. Any applicable refund will be processed in accordance with the original purchase terms and applicable law.

Customers who need additional time to collect their purchases are encouraged to contact us before the 90-day deadline.

Customer Assistance

If you have questions regarding shipping, delivery, or in-store pickup, please contact Alaskan Mystic Wonders through our website, by phone, or by visiting our physical retail location.

We appreciate your understanding and thank you for supporting our small business.